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From Bounce to Boom: How Omnisend Combines Email and SMS for Growth

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  • Post last modified:January 25, 2024


Welcome to our detailed look at Omnisend, a top choice for businesses, including eCommerce, wanting to improve their marketing. Omnisend is special because it helps you reach out to customers in different ways, like emails and text messages, which is really helpful for growing your business. Whether you’re just starting or already have a big business, learning about Omnisend’s tools can make a big difference. We’re going to explore what makes Omnisend great and give you some ideas on how to use it best for your business.

Core Features

Omnisend is a popular tool for businesses looking to boost their online marketing. It’s packed with features that make marketing easier and more effective. Let’s dive into what makes Omnisend stand out.

Multi-Channel Marketing

Omnisend lets you use different ways to reach your customers, like emails, texts, social media, and notifications. This means you can send your message through many channels, making sure more customers see it.

Omnisend SMS Campaigns

Automated Marketing Workflows

One of the best things is how it automates tasks. It can send messages automatically based on what customers do, like if they leave items in their cart. This saves time and keeps your customers engaged.

Advanced Segmentation

Omnisend helps you target the right people. You can group your customers based on what they buy or their interests. This means your messages are more personal and likely to get a better response.

User-Friendly Design and Templates

It is easy to use, even if you’re not a tech expert. It has ready-to-use templates and a simple editor to create emails and other marketing materials. This is great for small businesses or beginners.

Comprehensive Analytics and Reporting

Omnisend gives you detailed reports on how your marketing is doing. You can see what’s working and what’s not. This helps you make better decisions and improve your strategies.

Omnisend’s Robust Integration Options

Finally, Omnisend works well with many other eCommerce platforms and tools. This means you can connect it with the systems you already use, making your workflow smoother.

Ease of Use and User Interface

Omnisend is known for its user-friendly interface, making it a favorite among businesses of all sizes. Its design focuses on simplicity and efficiency. This ensures that even those new to digital marketing can navigate and use its features with ease.

Intuitive Dashboard

When you first log in, you’re greeted by an intuitive dashboard. The dashboard neatly organizes all the essential tools and features. Whether you’re checking your latest campaign performance or setting up a new automated workflow, everything is just a few clicks away.

Drag-and-Drop Email Editor

A standout feature is how easy it is to use its drag-and-drop email editor. It allows users to create professional-looking emails without needing any design skills. You can simply select elements like images, text blocks, and buttons, and then drag them into your email template. This takes the hassle out of email design.

Helpful Guidance and Support

They also offer helpful guidance throughout the platform. There are many tips such as how to create an effective campaign or suggestions for improving your marketing strategy. Plus, their customer support is always available to help out with any questions or issues.  They are actually very fast and response.  They even follow up with emails and through their chat system to ensure any questions or issues are resolved.

Mobile Responsiveness

In today’s mobile-first world, Omnisend shines with its mobile-responsive design. Whether you’re on a desktop, tablet, or smartphone, the platform adjusts to fit your screen size.

Email Marketing Capabilities

Their email marketing capabilities are a core part of what makes it a powerful tool for businesses. With its advanced features and user-friendly design, Omnisend helps you create and manage email campaigns that can really engage your audience.

Customizable Email Templates

Omnisend offers a variety of customizable email templates to meet different types of campaigns. You can easily adapt these templates to fit your brand, adding your own images and text. This flexibility allows for unique and professional-looking emails.

Personalization and Targeting

A key strength of Omnisend’s email marketing is its personalization capabilities. You can personalize emails based on customer data like their name, purchase history, and browsing behavior. This means your emails will be more relevant to each recipient. This helps to increase the chances of engagement and conversion.

Automated Email Sequences

Omnisend enables the automation of email sequences. For instance, you can set up a welcome series for new subscribers or a re-engagement series for inactive customers. These automated emails save you time and ensure consistent communication with your audience. They are also easy to set up.

Performance Tracking and Analytics

Understanding the impact of your email campaigns is crucial. Omnisend provides detailed analytics that allow you to track open rates, click-through rates, and conversions. This data helps you fine-tune your strategy and make informed decisions about future campaigns.

Automation and Workflow Efficiency

Omnisend’s automation and workflow efficiency are what truly set it apart as a powerful marketing tool.

Streamlined Marketing Automation

At the core of Omnisend’s efficiency is its streamlined marketing automation. This feature allows you to set up automated emails and messages that are triggered by specific customer actions, such as visiting a certain product page or abandoning a cart. These automated responses ensure that your business communicates with customers without manual effort.

Customizable Workflows

Omnisend’s workflows are highly customizable. You can create different paths for customers based on their interactions with your business. For example, a customer who clicks on a link in an email might receive a different follow-up message than one who didn’t. This level of customization means that your marketing efforts are more targeted and effective.

Time-Saving Templates

Omnisend provides a variety of templates for common marketing scenarios. These templates can be easily adapted to fit your needs, saving you the time and effort of creating campaigns from scratch.

Easy Integration with eCommerce Platforms

Omnisend’s automation tools integrate with many eCommerce platforms. This means that data from your online store can directly inform your marketing workflows. This makes your campaigns more relevant and effective.

Omnisend Automation

Integration and Compatibility

Omnisend’s ability to integrate with a wide range of tools and platforms is a major plus for businesses looking to streamline their marketing efforts. This integration and compatibility feature ensures that Omnisend works seamlessly with other systems. This makes it a versatile and efficient choice for online marketing.

Wide Range of Integrations

Omnisend stands out for its compatibility with numerous eCommerce platforms. This means that no matter what platform your online store is on, you can easily connect it with Omnisend. These integrations allow for a smooth transfer of customer data. This will make your marketing campaigns more informed and effective.

Plug-and-Play Connectivity

Setting up these integrations is straightforward. Omnisend’s plug-and-play connectivity means you can quickly link your store and start syncing data without needing technical expertise. This ease of integration saves you time and lets you focus more on creating impactful marketing campaigns.

Seamless Data Synchronization

Once integrated, Omnisend automatically synchronizes customer data from your eCommerce platform. This includes information like purchase history, browsing behavior, and customer preferences. Having access to this data inside your Omnisend account allows you to create more personalized and effective marketing strategies.

Third-Party App Compatibility

Beyond eCommerce platforms, Omnisend also works well with various third-party apps. Whether it’s analytics tools, customer service software, or other marketing tools, Omnisend’s compatibility ensures that you can create a comprehensive and cohesive digital marketing ecosystem.

Segmentation and Personalization Options

Omnisend is known for its powerful segmentation and personalization options. These features enable you to customize your marketing to match the unique needs and interests of various customer groups, making your campaigns more impactful and personalized.

Detailed Customer Segmentation

With Omnisend, you can split your customer list into different segments based on things like what they’ve bought, how often they shop, and their browsing habits. For example, you can have one group for customers who buy frequently and another for those who only buy during sales. This helps you send the right message to the right people.

Personalized Marketing Messages

Once you have your segments, Omnisend lets you send personalized messages to each group. You can create emails that speak directly to each group likes or interests. This could mean sending a special offer to frequent buyers or a welcome back message to those who haven’t shopped in a while.

Automated Personalization

Omnisend can also automatically personalize messages based on customer actions. For example, if someone looks at a product but doesn’t buy it, Omnisend can send them an email with more information or a special offer for that product. This kind of personal touch can really boost your sales.

Analytics and Reporting

Omnisend’s analytics and reporting tools are essential for evaluating the success of your marketing campaigns. These tools provide detailed insights and easy-to-understand data.

Easy-to-Understand Reports

Omnisend’s reports are designed for clarity and simplicity. They offer key data such as email open rates, click-through rates, and conversion rates. You can also see how much revenue each campaign generates. This clarity helps you see the effectiveness of your campaigns and identify areas for improvement. By understanding which types of emails or content resonate with your audience, you can fine-tune your approach for better results.

Real-Time Data Tracking

The real-time data tracking feature in Omnisend is a game-changer. It allows you to monitor the performance of your campaigns as they unfold. This immediate feedback is invaluable for making quick adjustments. For example, if you notice a lower-than-expected open rate on an email, you can experiment with different subject lines or sending times to see if they improve engagement.

Detailed Customer Insights

Beyond basic campaign metrics, Omnisend offers deep insights into customer behaviors and preferences. This includes which products customers are most interested in, their purchasing frequency, and their overall engagement with your brand. This data helps you segment your audience more effectively, create more targeted marketing campaigns, and even influence product development and inventory decisions. Understanding customer preferences and behaviors at this level allows for highly personalized and effective marketing strategies.

Pricing and Plans

Omnisend’s pricing structure is designed to accommodate businesses of various sizes and needs. Here’s a more detailed look at each of their plans, including pricing information as of my last update.

Omnisend pricing and plans

Free Plan

Omnisend’s Free plan is ideal for small businesses or startups. It allows you to send up to 15,000 emails per month and includes basic email marketing features like sign-up forms, reporting, and email campaigns. This plan is completely free and is a good starting point for those new to email marketing.

Standard Plan

The Standard Plan is geared towards growing businesses. It starts at $16 per month and varies based on the number of subscribers. This plan includes everything in the Free plan plus additional features like SMS marketing, automation, and audience segmentation. The pricing scales up as your subscriber list grows, making it a flexible option for expanding businesses.

Pro Plan

For larger businesses looking for more advanced features, the Pro Plan is a suitable choice. Starting at $99 per month, the price increases with the number of subscribers. This plan offers unlimited email sends, advanced reporting, and priority support, along with all the features of the Standard Plan. It’s designed for businesses that need more comprehensive tools for their marketing campaigns.

Custom Enterprise Solutions

Omnisend also offers Custom Enterprise Solutions for large businesses or those with specialized needs. This plan includes all the features of the Pro Plan, plus custom integrations, a dedicated account manager, and advanced customer support. The pricing for this plan is tailored to the specific requirements of the business, ensuring a perfect fit for larger-scale operations.

Customer Support and Resources

Omnisend is not just about its marketing tools; it’s also known for excellent customer support and a wealth of resources. These aspects are crucial for helping users make the most of the platform.

Responsive Customer Support

Omnisend offers several ways to get help when you need it. You can reach out to their support team through email, live chat, or by phone. Their team is known for being friendly and knowledgeable, ready to answer questions or solve any issues you might have. The response time is usually quick, so you’re not left waiting when you need help. Their live chat support is top notch. They respond quickly and stay on until your problem is resolved. If for some reason they need to move it up the chain they keep in touch with you to keep you informed. They even reach out to you once the issue is resolved to ensure everything is running smoothly.

Extensive Knowledge Base

For those who prefer to find answers themselves, Omnisend has an extensive knowledge base. It includes articles, guides, and how-to videos covering a wide range of topics. Whether you’re a beginner or an experienced user, you’ll find useful information about using Omnisend effectively.

Regular Webinars and Training Sessions

Omnisend also offers regular webinars and training sessions. These are great for learning new strategies, understanding best practices, and getting the latest updates about the platform. They’re usually free and can be a valuable resource for both new and advanced users.

Community Forum

Lastly, there’s a community forum where you can connect with other Omnisend users. It’s a place to share experiences, ask for advice, and get tips from others who are using the platform. This peer support can be really helpful, especially when you’re trying new things with your marketing.

Omnisend Resources

Pros and Cons

When considering Omnisend for your marketing needs, it’s important to weigh its advantages and disadvantages. Here’s a breakdown of the pros and cons of Omnisend to help you make an informed decision.


  1. Multi-Channel Marketing: Omnisend allows you to manage email, SMS, and social media marketing all in one place. This integration makes it easier to coordinate campaigns across different platforms.
  2. User-Friendly Interface: The platform is known for its ease of use. The intuitive design and drag-and-drop editor make it simple for anyone to create professional-looking marketing materials.
  3. Advanced Automation: Omnisend’s automation tools are top-notch. They let you set up complex, triggered campaigns based on customer behavior, saving time and increasing campaign effectiveness.
  4. Detailed Analytics: The analytics provided by Omnisend are comprehensive. They give you a clear picture of how your campaigns are performing, helping you make data-driven decisions.
  5. Strong Customer Support: Omnisend offers excellent customer support with multiple channels, including live chat and email, ensuring you get help when you need it.


  1. Pricing for Higher Plans: While Omnisend has a free plan, the costs can add up quickly as you move to higher plans, especially for businesses with a large number of subscribers.
  2. Limited Customization in Free Plan: The free plan comes with limited customization options, which might be a drawback for businesses looking to create highly personalized campaigns.
  3. Complex Features for Beginners: Some features, especially around automation and segmentation, can be complex for beginners. It might take some time to fully understand and use them effectively.
  4. Integration Limitations: While Omnisend integrates with many platforms, there might be some limitations or additional costs for integrating with certain third-party tools or services.

Conclusion and Recommendations

As we’ve explored the various facets of Omnisend, it’s clear that this platform is a robust and versatile tool for digital marketing. From its comprehensive features to its user-friendly interface, Omnisend offers a lot for businesses looking to enhance their online marketing strategies.

Who Should Use Omnisend?

Omnisend is particularly well-suited for eCommerce businesses of all sizes. Whether you’re just starting out or looking to expand your existing marketing efforts, Omnisend has the tools to help you succeed. Its capabilities in email marketing, automation, and multi-channel integration make it a great choice for businesses aiming to reach customers across various platforms.

Why Choose Omnisend?

  1. Comprehensive Marketing Solution: With its array of features like automation, segmentation, and analytics, Omnisend serves as a one-stop shop for your marketing needs.
  2. Ease of Use: The platform’s intuitive design makes it accessible for users with varying levels of technical expertise.
  3. Scalability: Whether you’re a small startup or a growing enterprise, Omnisend’s scalable plans can accommodate your changing needs.

Final Thoughts

In a rapidly evolving digital world, having a tool like Omnisend can give your business the edge it needs. Its blend of powerful features, ease of use, and excellent customer support make it a valuable asset for any eCommerce business.


For those considering Omnisend, I recommend starting with the free plan to get a feel for the platform. As your business grows, you can explore the more advanced plans to fully leverage Omnisend’s capabilities. Stay informed about the latest updates and make full use of the customer support and resources available to maximize your success.

In conclusion, Omnisend stands out as a comprehensive, user-friendly, and efficient marketing tool that can significantly enhance your digital marketing efforts, driving growth and success for your business.

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